What can we help you with today?
Pricing and Billing
When will my credit appear on my account?
I placed an order, but no longer see the charge on my account.
I need a copy of my receipt/invoice.
I have a question on my charges.
Do I have to pay sales tax?
Why don't your mini splits include a line set?
Can I create an account after I have ordered?
When will my order ship and how long will it take to get to me?
What is the return policy?
I received the wrong product.
How do I return a product?
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What is eligible for a return?
What if I need to cancel my order?
What if my item doesn't work?
How do I get my refund?
How do I return an item?
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Where do you ship?
How do I use a coupon?
When will my back order arrive?
My product is missing parts.
Why can't I find my order in my account?
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