Once we receive your return the item will be inspected. If the item has concealed damage you will be notified so that you can file a claim with the carrier. As long as your item is in new and and unused condition you will receive a refund, minus the original shipping costs. All shipping costs incurred, even those on free shipping items, are not refundable. You always have the option to receive 100% store credit instead of a refund. All refunds will be issued to the original form of payment. Please allow 1-3 business days for inspection of your return and 2-7 additional business days for your refund, depending on your bank.