How can we help you?

Pricing and Billing

• How much is shipping?
• When will my credit appear on my account?
• I placed an order, but no longer see the charge on my account.
• I need a copy of my receipt/invoice.
• Do I have to pay sales tax?

Products

• Why don't your mini splits include a line set?
• How do I know if a product can be used for my application?

My Account

• Can I create an account after I have ordered?
• How do I reset my password?
• When will my order ship and how long will it take to get to me?
• What is the return policy?
• I received the wrong product.
• How do I edit my account information?

Returns

• What if I need to cancel my order?
• What if my item doesn't work?
• How do I get my refund?
• How do I return an item?
• What is your return policy?

Order Information

• Where do you ship?
• Do I need to sign for my delivery?
• How do I use a coupon?
• When will my order arrive?
• My product is missing parts.
• How do I track my order?
• How do I change quantities or cancel an item in my order?
• Has my order shipped?