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Pricing and Billing
How much is shipping?
When will my credit appear on my account?
I placed an order, but no longer see the charge on my account.
I need a copy of my receipt/invoice.
Do I have to pay sales tax?
Why don't your mini splits include a line set?
How do I know if a product can be used for my application?
Can I create an account after I have ordered?
How do I reset my password?
When will my order ship and how long will it take to get to me?
What is the return policy?
I received the wrong product.
How do I edit my account information?
What if I need to cancel my order?
What if my item doesn't work?
How do I get my refund?
How do I return an item?
What is your return policy?
Where do you ship?
Do I need to sign for my delivery?
How do I use a coupon?
When will my order arrive?
My product is missing parts.
How do I track my order?
How do I change quantities or cancel an item in my order?
Has my order shipped?